1. Booking & Confirmation

• Tentative bookings: Event dates will be held tentatively for a period of 5 days following the initial inquiry and quote. We will then follow up with a curtesy call to confirm if you wish to go ahead or cancel your booking.

• Confirmation of booking: A booking is only confirmed once the required deposit of 25% has been received by mayven and acknowledged in writing. Once this is received, the deposit is non-refundable.

• Inability to hold dates: Please be aware that we cannot guarantee or hold dates without a received deposit. 

 

2. Deposits & Payment Schedule

• Deposit Requirement: A non-refundable deposit of 25% of the total estimated event cost is required at the time of booking to secure your date and services.

• Final Guest Numbers & Dietary Requirements: Final menu choices, dietary requirements, and guaranteed guest numbers are required no later than 7 business days prior to the event date. This number will represent the minimum number of guests for which you will be invoiced, even if fewer guests attend.

• Final Payment: The remaining balance of the total invoice amount is due in full no later than 3 days prior to the event date.

• In a bind bookings: Your booking for the event needs to be made 48 hours prior to the event date the latest. Full payment of the total estimated cost is required within 2 hours of booking confirmation.

• Payment Methods & Surcharges: We accept payment via direct deposit, and credit card. Please note that credit card payments may incur a surcharge of 1.5% - 2.0% to cover processing costs.

• Additional Charges: Any extra charges incurred on the day (e.g., extended staff hours, breakages, or incidentals) will be invoiced after the event and must be paid within 5 days. 

 

3. Cancellation & Termination Policy

• Cancellation by the Client: All cancellations must be provided to us in writing.

• Forfeiture of Funds:

  • More than [7] days prior to the event: The initial deposit is forfeited.

  • Less than [3] days prior to the event: The client is responsible for 100% of the total event cost, as food and Labor costs would have already been incurred.

• Acknowledgement of Costs: The client acknowledges that these cancellation clauses are a reasonable reflection of the pre-event arrangements, perishable food purchases, and potential loss of alternative business for the scheduled date.

• External Circumstances: mayven will not be responsible for any delays or failure in performance resulting from events beyond its reasonable control, such as severe weather, natural disasters, or government restrictions. In such cases, a refund policy (or credit for a future date) will be assessed on a case-by-case basis. 

 

4. When do bookings open?

Bookings for 2025 / 2026 are now open, and prices are valid until 30th June 2026. 

Prices and services for 2027 will be confirmed from 1st July 2026. 

 

5. Travel fees

Travel fees will be applicable to bookings outside of The Sydney CBD. 

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Bookings in the following area: 

• A flate rate of $400 is applied for any location greater than 100kms

• Southern Highlands: Bowral, Mittagong, and Moss Vale, Bundanoon and Berrima. $250

• Wollongong: North Wollongong, and Gwynneville, as well as coastal and inland areas such as Thirroul, Bulli, Corrimal, Fairy Meadow, Figtree, Keiraville, and Dapto. $250

• Central Coast: Terrigal, The Entrance, Ettalong Beach, Budgewoi and Bateau Bay. $250

 

6. Postponing

We understand that it may sometimes be necessary to change the date of your booking. Date changes are permitted up to 30 days prior to your event, and your deposit will be moved to a future date without penalty. Date changes after this date will incur additional fees, and subject to date availability.  

If your new date is more than 6 months in the future from your original date then you may be required to pay new menu pricing (if it’s after July 2026)

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Changing guest numbers

If you numbers change prior to the date, please let us know as soon as possible. 

If your numbers decrease within 7 days of the event, then please be aware there are no refunds of funds already paid.

 

7. Menus

Menu Variation and Finalisation of Details

* Seasonal Changes: All menus are subject to seasonal availability of produce and may vary from samples provided on the website. We reserve the right to substitute ingredients of equal quality as required.

* Menu Confirmation: The final menu selection will be provided to the client approximately 5 days prior to the event, provided all necessary guest information has been submitted.

* Guest Requirements: Final guest numbers and all documented dietary requirements (allergies, intolerances, etc.) must be provided with the final payment.

*  Uniform Menu Policy: The event will feature a singular, curated menu determined by the chef. All guests will receive the same menu, with exceptions made only for pre-notified and confirmed dietary requirements.

* On-the-Day Changes: We are unable to accommodate changes in guest preferences or last-minute menu requests on the day of the event.

 

8. Guest Pricing: Children Under 12

* Children’s Rate: A discounted rate of $55 per child (under 12 years of age) applies for a two-course meal (main and dessert).

* Booking Requirement: Children’s meals must be confirmed and booked concurrently with the initial event reservation to guarantee availability.

* Menu Consistency: Menu options for children will be provided with the final event menu. The standard policy for all children in the party is to receive the same meal option, with the sole exception being documented and pre-approved dietary requirements.

 

9. Staffing Requirements & Additional Fees

* Supplemental staff Requirement: Due to the complexity and high standard of our offerings, events with a guest count exceeding 10 attendees may require an additional on-site staff to ensure optimal service delivery.

* Determination of Need: The necessity for additional staff is assessed on a case-by-case basis and is dependent upon the finalised menu and event logistics. The client will be notified in writing if this charge applies to their booking.

* Fee Structure: The additional chef's rate is charged at $85 per hour, with a minimum billing increment of 4 hours per event ($340 minimum total). This fee will be included in the final invoice.